These website terms of sale are an electronic record in the form of an electronic contract formed under the information technology act, 2000 and rules made thereunder and the amended provisions of electronic documents/records in various statutes as amended by the information technology act, 2000. These terms do not require any physical, electronic, or digital signature.
These Terms of sale are part of The Terms and conditions placed separately for Benefit of buyers, these terms of sale must be read with the terms and conditions of the website.
The website offers features to book a vehicle online and place an inquiry or request for a test ride for a vehicle, which by law has minimum age criteria of 18 years. Additional features and services (as offered by VERB through the website(s))
1. TERMS OF SALE.
- Hometech Electronics Pvt Ltd is an authorized distribution and logistics partner for Verb EV Products for B2B Dealers and B2C -Customers sales.
- The prices given are valid for the moment for online booking only. The Prices applicable from dealers may be different from location to location.
GST extra @5% or as per govt. norms. Packing & forwarding ₹ 1000.00 per cycle.
The prices are subject to change without prior notice & the price prevailing at the time of delivery will be applicable if no booking amount is given.
All Payments By way of RTGS/NEFT/IMPS/DD/UPI are to be made in favor of "HOMETECH ELECTRONICS PVT LTD” only.
VERB/HOMETECH ELECTRONICS PVT LTD. Will not take any responsibility for VERBAL / ANY commitments made by any of its employees, other than officially communicated through email infoverbeelectriic.com.
User agrees that this website is an online platform to browse products, request a test ride at a dealership, book a product online at a dealership, complete vehicle e-KYC, purchase insurance, opt for financing, make payment for purchase online and associated features, which may be periodically enhanced, amended, corrected to improve customer experience. User warrants that he/she is not disseminating malicious code or deploying bots to the website. The user is responsible for ensuring their browser / operating system is up-to-date and free from viruses.
2. THESE TERMS & CONDITIONS MAY CHANGE
3. PRODUCT COMPLIANCE
Products displayed on the VERB website are manufactured/ procured as per the applicable Local Laws of India and conform to the required Indian industry standards. While we take utmost care to provide the most accurate information to our users on the website, VERB does not warrant that product/vehicle names, descriptions, prices, images, or other content of the website is accurate, complete, reliable, updated, or error-free and assumes no liability in this regard. The user shall validate the exact product specifications and associated information by visiting the selected dealership in person. The product information and details provided on the website are for personal, non-commercial use only.
4. Online Booking
VERB provides a platform for customers to view products, request a test ride, and book a product online and associated features, which may get enhanced and amended regularly for improved customer experience and for removal of any defects from time to time.
It may be required to provide a One Time Password (OTP) verified mobile number and OTP verified email address while making an online booking. Verified mobile number and email ID are required for important communication from VERB, your selected dealership, and our authorized third-party partners such as insurance and finance services that you may choose to avail of.
While booking online, a customer must agree to provide acceptable documents like identity proof and local address proof of the selected city for RTO registration. If the customer fails to provide acceptable identity and address proof documents, the customer shall be intimated by the dealership and the dealership may cancel the booking. In the event of cancellation, the cancellation charges as displayed on the cancellation page shall be applicable.
The booking shall be deemed as made/ effective only upon receipt of the specified booking amount paid by the customer through the online payment mode.
During online booking, if the booking amount is deducted by the customer’s issuer bank but is not received by the payment service provider, the customer’s booking shall remain pending until the payment is received. Failure to receive the payment will result in the cancellation of the pending booking and if any money is deducted from the customer’s account, it would get refunded in 7 working days through the same mode of payment used during the booking. In such cases, customers can book a vehicle online again or visit the dealership physically.
At the request of the dealership or VERB, the customer shall produce the booking details sent to their email address and mobile number registered on the website to process the booking.
5. Payment Policy
The Payment of the booking amount for a vehicle, and the final amount (comprising of any third-party services availed by the customer online) shall be made via the selected Payment Gateway. There might be additional payment (towards offline purchases or any differential amount during the final invoice) to be made directly by the customer to the dealership, as applicable. The amount for the selected vehicle would be displayed in the product details before making an online payment.
The payments made by customers for online booking are credited by the payment gateway service provider to the selected dealership directly, after deducting gateway charges and applicable taxes.
The payments made by the customers for online booking are adjusted in the final net amount of the vehicle at the time of making the final payment to the selected dealership.
The Payment Gateway shall have the discretion to charge a specified fee for this service and VERB or its dealership holds no responsibility for any such charges levied by the Payment Gateway.
While booking a vehicle online, if money is deducted from the customer’s account and booking is not confirmed due to any technical or unforeseen reasons, the money deducted shall usually get refunded within 7 working days in the same mode of payment used during booking. If the refund is not processed by the issuer bank, the customer shall be required to follow up with their bank directly with the payment details shared through email by the payment gateway partner.
VERB, dealerships, and its partner service providers do not receive and shall not store the payment details including debit/credit card details or net banking details of the customer submitted through the payment gateway provided on the website.
6. Booking Modification / Change a booked vehicle
Customers shall be allowed to change a booked vehicle to any other vehicle, as available, within the same dealership where they made the original booking. Customers can change a booked vehicle only until they make a final net payment to the dealership.
When the final net payment has been made by the customer to the selected dealership, either online or physically at the dealership, no modification/change in the booked vehicle shall be permitted.
In case the booking amount for a changed vehicle is higher than the originally booked vehicle, the customer shall be required to make the additional payment online, i.e. the positive difference between the booking amount of the new vehicle and the already booked vehicle, to confirm the modification of the booking.
Only upon receipt of the additional payment by the selected dealership and upon e-mail confirmation of the modification of the booking to the customer, the original booking shall stand amended.
In case the booking amount for a changed vehicle is lower than the originally booked vehicle, the difference amount shall be adjusted by the selected dealership at the time of final net payment.
7. Booking cancellation and Refund Policy for booking amount
Customers can cancel a vehicle booked until they make a final net payment to the dealership. When the final net payment has been made by the customer to the selected dealership, either online or physically at the dealership, no cancellation shall be permitted.
On cancellation of a successful booking, a cancellation charge shall be levied. The cancellation charge would depend on the selected vehicle and would be displayed at the time of booking as well as during the cancellation of a booking. VERB and its dealerships reserve the right to revise the cancellation charges without prior notice or communication.
Scheduled Test Ride/Document inspection/e-KYC
Test rides may be available to schedule online at select dealerships for the convenience of the customer. The test ride so scheduled is not a contractual commitment and the dealership may at its sole discretion decide to deny or cancel the test ride scheduled without assigning any reason.
Customers shall be required to visit the dealership for inspection and verification of original documents required for registration after uploading KYC documents on the website. The same may be required for loan approval or other third-party services/products availed. The dates, if scheduled, are not contractual commitments and may be changed or rescheduled by the dealership at its sole discretion.
8. Final Pricing, Product, and Invoice
The prices displayed on the website at the time of booking are subject to change. The customer may make the balance payment online or directly to the selected dealership as applicable on the date and time of the invoice. Balance payment receivable is on-road price post deduction of the booking amount paid and finance amount adjusted for the amount approved/received from the financer.
If the customer applies for finance through any offline financers, the customer shall submit the finance sanction letter directly to the selected dealership, upon receipt of approval at the dealership, the customer shall make the final payment online or directly to the dealership.
The final invoice shall reflect the actual prices/ charges as on the date of the invoice i.e. the ex-showroom price, the insurance charges, the finance charges (for the loan, if any), the applicable RTO registration, smart card charges, Govt. subsidies (implicit or explicit), if applicable, handling charges or other optional costs and their respective taxes.
The final invoice will be generated by the dealership upon receipt of the final net payment equal to the on-road price of the vehicle. Customer shall make the payment for any differential amount arising due to revision in vehicle prices or any other extra-ordinary, unforeseen and unavoidable circumstances.
Any difference between the amount paid by the customer and the amount invoiced by the Dealership through the final invoice shall be made good by the customer or the Dealership, as the case may be. The amount mentioned on the final invoice shall be treated as final and the Dealership shall reserve the right to deliver the vehicle only upon receipt of the final net payment as per the final invoice.
VERB reserves the right to make changes in the product, including the withdrawal of a product from the market, without prior intimation to the Customer. The customer is free to change his/her selection to any other available product at the selected dealership or cancel the booking.
9. Government Subsidy
The central government (FAME-II) and state subsidy benefits, if any, as applicable for an eligible vehicle and/or eligible customer, as submitted and claimed by VERB or its authorized dealership, as per respective government guidelines, shall be adjusted at the time of customer invoice, subject to receipt of approvals from respective government departments.
The customer shall provide an undertaking about eligibility towards FAME-II and/or state subsidy and declare upfront his eligibility for subsidy as part of the documents for sale. Further, the customer shall comply with the requirements of subsidy such as OTP verification of Aadhaar linked phone number and any other requirements as specified by the Government of India / State Government for subsidy. Failure to provide such documentation and required verification or rejection by the Government department of the said customer documentation shall result in the removal of the subsidy amount in the sale price of the vehicle/ obligate the customer to refund the subsidy amount to the dealership.
The dealership has the right to reject the subsidy documents or take a no-interest refundable deposit against the subsidy, refundable upon the approval of the subsidy by the respective government. The dealership has the right to demand payment of the subsidy amount in full from the customer, in case the government rejects the subsidy and the dealership shall be entitled to receive the refund of the full subsidy amount from the customer. The government rejection of the chassis number is adequate evidence of cause.
For the states where subsidies are to be claimed by the customer, the required documents shall be issued/provided by the Dealership during vehicle delivery and the customer shall directly claim the benefits from the respective state government departments, as per the process defined by the respective State Government.
10. Vehicle Registration, Delivery, and After Sales Service
The registration of the booked vehicle shall take place from an RTO associated with the dealership selected by the customer and the customer shall need to travel to the dealership premises at their own expense for verification of documents and delivery of the vehicle.
The obligation of providing/uploading acceptable local address proof for registration through an RTO situated in the city of the dealership selected by the customer shall solely lie upon the customer. VERB and/or the selected Dealership are under no obligation to fulfill the sale of a vehicle in the absence of complete and acceptable documents.
In the event of incomplete, incorrect, or unacceptable documents uploaded/provided by the customer, VERB and/or the selected Dealership shall have the discretion to reserve their right to cancel the booking and retain Cancellation Charges to cover its inventory and/or any other administrative costs as incurred while processing the booking.
Customer shall have the obligation to produce acceptable and verifiable address proof (contact Dealership / see FAQ for a list of acceptable documents) for registration at the time of submission. The customer acknowledges the right of the Dealership to cancel the booking if the documents are incomplete, incorrect, or unacceptable for any other reason as may be specified.
The delivery of the vehicle booked via the online portal shall take place at the dealership premises as selected by the customer while booking the vehicle. The customer shall need to make their arrangements at their own expense to take the delivery from the selected Dealership outlet.
The customer shall visit a dealership for delivery of the vehicle after receiving notification of the completion of registration and communication from the dealership about the readiness of a vehicle for delivery. Whilst every attempt shall be made by the dealership to adhere to a confirmed delivery schedule, the dealership at its sole convenience may reschedule delivery without assigning any reason for the same.
The promised delivery timeline, if any, of the vehicle booked via the website shall be the sole responsibility of the Dealership selected by the customer. VERB disclaims any liability arising out of any such change, advance, or delay in the delivery timeline.
After-sales service for a vehicle purchased is available at the dealerships listed on the website. To avail of any after-sales service from the listed dealerships, the customer shall need to make their arrangements at their own expense to reach the after-sales facility of the dealership. Customers shall be required to bring in the vehicle at their own expense to the dealership aftersales facility (service facility) to avail of any after-sales service.
11. Manual Booking
The customer may opt for a manual booking process at their preferred dealership. If the customer chooses a manual process of booking, no online entry would be possible for that transaction and all the process would be done manually at the selected dealership. All transactions would need to be conducted by the customer directly with the dealer without the assistance or use of the online system. No details of offline transactions between customer and dealership will be available for the customers using an online platform.
These terms and conditions shall apply to the sale of all VERB products even if purchased offline.
12. Dispute Resolution, Applicable Law, and Jurisdiction
Any dispute arising out of a booking made via the website shall be dealt with according to company policy. The courts at Gurugram, Haryana shall have the exclusive jurisdiction to deal with any dispute arising out of any transaction made via the website.
Terms of sale shall be governed by and interpreted and construed by the laws of India.